The terms of use state the rights and the obligations of both buyer and seller concluding the contract. The subject of the contract is the sale and the purchase of products offered in the seller’s online store. The purchases in the online store may be made by both natural person or legal entity without restrictions, provided they comply with the following general terms and conditions (hereinafter referred to as ‘GTC’). Before the purchase, buyers will be asked to check a box to confirm reading the GTC, understanding its content, and fully agreeing with it. Return policy is an integral part of the GTC.

Seller and operator of the online store:
Face Yoga for everyone, s.r.o., Špitálska 10, 811 08 Bratislava
Company registered in the Chamber of Commerce of the District Court Bratislava I, Section: Sro, No.: 126927 / B
Business ID: 51454637
Tax ID: 2120730645
Phone: +421 905 705 170
E-mail: faceyoga@faceyogaforeveryone.com

Buyer:
The natural or legal person who has concluded a contract with the seller by making a purchase.

Goods:
All products and services offered in the online store and the personalized goods according to the buyer’s special requirements.

2. The order and conclusion of the contract

A contract of sale is a contract concluded based on an electronic order purchase made by the buyer. In case the seller and the buyer conclude a written contract with differing conditions from the GTC, the conditions of the written contract of sale will be preferred to these GTC.

The electronic order becomes valid once the following is completely and truthfully filled in:
a) the contact details of the buyer - name and surname, company name, and headquarters, address of the business or the buyer; Business ID, Tax ID, and VAT reg. no. of the buyer (if they are registered as a VAT payer); phone and e-mail,
b) the product code, which unambiguously labels the order subject (the numerical product label according to its type, as stated in the e-commerce price list); the product price; and the required quantity of goods,
c) the selected payment method,
d) the chosen product delivery method and the delivery address.

The received electronic order is considered a proposal for concluding a contract of sale.
The seller will verify the order based on the buyer’s electronic order. By the verification of the order, the seller electronically (or in other means) confirms the product type, price, and quantity that they agree to deliver to the buyer. After the verification, the order is considered binding between both parties. The buyer agrees to pay for and receive the ordered product by sending out the order to the seller.

3. Payment terms and conditions

The buyer is obliged to pay the purchase price to the seller, including the delivery costs of the product. Available payment methods: cash payment at a pickup point, cash on delivery, online card payment, and bank transfer to the seller's account.
The product price is determined according to the current price list. The seller agrees to deliver the product to the buyer at the price valid at the time of order.

Discounted product prices are visibly labeled with the symbol ‘promotion’ or ‘sale’. The discounted prices remain valid until the stocks are sold out, or for the whole duration of the specified discounted period.

4. Delivery terms and conditions

The ordered product will be sent to the buyer in their preferred way (by post or delivery service). The seller will deliver the product to the buyer in the shortest time possible, usually within 7 days of placing the order. The buyer acknowledges that the stated delivery dates are indicative. The buyer agrees to a delivery time extension if the production of the ordered product or other product-related circumstances require so.

If the seller is not able to deliver all the ordered products to the buyer within the agreed time, the buyer will be notified as soon as possible. Consequently, the buyer will be informed about the new expected delivery date of the ordered product or suggested delivery of an alternative product.

The cost of the delivery is determined by the buyer’s choice of the delivery method and the current pricelist of the delivery service. The seller does not charge the buyer for delivery once they choose to pick up the product in person.
The obligation of the seller to deliver the ordered products is fulfilled by handing them over to the buyer at the agreed place or at the time of handing the products over to the delivery service.

5. Cancellation of the order by the seller

The seller reserves the right to cancel the order or part of it if the products are no longer produced/delivered, or the price of the supplier of the goods has changed significantly and the supplier does not agree with the buyer on the replacement.
If such a situation arises, the seller will immediately contact the buyer to agree on further steps. If the buyer has already paid part or all of the purchase price, the full amount will be transferred back to their account within 15 calendar days.

6. Cancellation of the order by the buyer

The buyer has the right to cancel the order without a reason at any time before the order is verified. After the verification of the order, the buyer has the right to cancel the order only if the seller does not meet the agreed delivery terms and conditions.
According to § 7 of Act no. 102/2014 Z. z. on consumer protection in the sale of goods or services based on a contract concluded at a distance or a contract concluded outside the premises of the seller and amending certain laws, the buyer is entitled to withdraw from the contract without giving a reason within 14 days since the goods were received or conclusion of the contract for the provision of the service. A letter of withdrawal must be sent to the seller within the specified period. The buyer has this right even if he picked up the goods ordered via the Internet in person at the seller's point of sale.

The cost of returning the goods is paid for by the buyer, who is obliged to ensure the delivery of undamaged and unworn goods to the company's address.

Except in cases where withdrawal from the contract is agreed on, the buyer may not withdraw from the contract if:
(a) if the provision of a service started by consumer expressing consent and the consumer has stated that they have been duly informed that, by expressing that consent, they lose the right to withdraw from the contract after full provision of the service;

b) the sale of goods or the provision of services, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the period of withdrawal from the contract,
c) the sale of goods made to the specific requirements of the consumer, custom-made goods or goods intended specifically for one consumer,

d) sale of goods subject to rapid deterioration,
e) the sale of goods enclosed in protective packaging which cannot be returned for reasons of health protection or hygienic reasons and whose protective packaging has been broken after delivery,
f) sale of goods which, due to their nature, may, after delivery, be inseparably mixed with other goods,
g) the sale of alcoholic beverages, the price of which was agreed at the time of concluding the contract, given that their delivery is possible earliest after 30 days and their price depends on market price movements over which the seller cannot influence,
(h) the performance of urgent repairs or maintenance explicitly requested by the buyer from the seller; this does not apply to service contracts and contracts having the sale of goods as their object other than spare parts needed to carry out repairs or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not pre-order these services or goods,
(i) the sale of audio recordings, visual recordings, audio-visual recordings, books, or computer software sold in protective packaging, if the buyer has unpacked that packaging,
j) the sale of periodicals, except for sales under a subscription agreement and the sale of books not supplied in protective packaging,
k) provision of accommodation services for purposes other than accommodation, transport of goods, car rental, provision of catering services, or provision of services related to leisure activities and according to which the seller undertakes to provide these services at the agreed time or within the agreed time,
(l) the supply of electronic content other than on a tangible medium, where such provision has begun with the buyer expressing consent, and the buyer has stated that they have been duly informed that, by expressing that consent, they lose the right of withdrawal.

If the conditions for the return of the goods are met, the buyer will be refunded the full amount paid for the products within 3 working days from the date of withdrawal. The returned amount does not include the price for the delivery of goods.
In case of cancellation of a confirmed order, the buyer is obliged to compensate the seller for the damage caused by this action given that the handling of the goods has already incurred demonstrable costs. The cancellation fee is set at 15% of the price. The delivery costs are non-refundable.

A cancellation fee of 15% will be deducted from the purchase amount in case the buyer does not accept the goods or returns the goods after the specified period of 7 days, or the legal entity returns the goods upon the seller’s approval. The delivery costs are non-refundable.
This amount for the returned goods will be sent to the buyer's bank account at the latest within 15 working days.

The seller does not accept the returned goods through cash on delivery. In the case of returning the goods, the buyer is obliged to send the goods in the form of a regular or commercial package by post or delivery company.
Purchase withdrawal and goods can be sent by the buyer to the seller's address:

Face Yoga for everyone, s.r.o.
Špitálska 10
811 08 Bratislava
Slovak Republic

7. Return or exchange of goods

If the purchased goods are of a different quality than what the buyer is used to, they can e-mail us at faceyoga@faceyogaslovakia.com and we will exchange or refund the products.

8. Personal data protection

Under § 10 par. 3 letter b) of Act no. 122/2013 Z. z. on personal data protection, the seller hereby notifies the buyer that the buyer’s data will be processed without their consent, since the processing of the buyer's data will be performed by the seller in pre-contractual relations with the buyer and processing of the buyer's data is necessary for the buyer as one of the contracting parties.

During registration, the buyer provides the data necessary for their identification in the e-shop, which allows for carrying out the necessary accounting operations and preparing a tax document. The seller agrees to treat and dispose of the buyer's data under the law, collect it only for the abovementioned purpose, and to improve their services.

By using the online store, the buyer agrees to the collection and use of their data and the data about their purchases given the abovementioned conditions.
The buyer has the right to access and correct their data, including requesting an explanation and removal.

9. Supervisory body

Supervisory body: Inšpektorát SOI (Slovak Trade Inspection) for Bratislava Region. Prievozská 32
P.O. BOX 5
820 07 Bratislava 27

E-mail: ba@soi.sk.

10. Warranty terms and conditions, complaints about the goods

The warranty conditions of the goods and information on the procedures during the application and handling of complaints are governed by the seller's complaints procedure and the relevant legal regulations of the Slovak Republic.

11. Alternative dispute resolution

If the buyer believes that the seller has violated their rights or is not satisfied with the way the seller handled their complaint, the buyer can request redress through the e-mail address: faceyoga@faceyogaslovakia.com.
If the seller responds to the buyer's request for redress in a negative manner or does not respond within 30 days since the e-mail was sent, or the buyer is not satisfied with the seller's solution, then based on Act no. 102/2014 and Act no. 391/2015 on alternative dispute resolution, the buyer has the right to an alternative (extrajudicial) method of dispute resolution.

The buyer may submit the proposal in the manner specified in §12 of Act 391/2015 Z. z. To submit a proposal, the buyer can use the model form available on the website of the Ministry of Economy of the Slovak Republic and each ADR entity.
List of ADR entities: http://www.economy.gov.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-s porov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov. The consumer has the right to choose which of these ADR entities to turn to.

The address for submitting submissions in the electronic form to the Slovak Trade Inspection is ars@soi.sk.
The consumer can also submit a complaint through the RSO alternative dispute resolution platform, which is available online at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN. Through RSO, an EU consumer can submit a complaint against an EU trader.

The costs associated with the alternative resolution of the dispute shall be borne by each of the parties to the dispute separately without the possibility of reimbursement.

12. Final provisions

The buyer acknowledges and agrees that in addition to these general terms and conditions, the rights and obligations between the seller and the buyer are governed by the relevant legal regulations of the Slovak Republic. In matters that cannot be resolved by these business conditions, the relevant provisions of the Civil Code, the Commercial Code, Act no. 22/2004 Z. z. on Electronic Commerce, and on Amendments to Act No. 128/2002 Z. z. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Z. z. as amended by later regulations of Act no. 102/2014 Z. z. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the premises of the seller and on the amendment of certain laws and Act no. 250/2007 Z. z. on consumer protection and the amendment of the Act of the Slovak National Council no. 372/1990 Z. z. on offenses as amended.

The seller and the buyer have agreed that they fully recognize long-distance communication -

telephone, electronic form of communication, especially electronic mail and the Internet network

as valid and binding for both parties.

These general terms and conditions come into force on October 1, 2020. The seller reserves the

right to change these general terms and conditions. The obligation to notify the change of the

general terms and conditions in writing is fulfilled by posting it on the website

www.faceyogaforeveryone.com/termsofuse.